Introduction
AllMed PM, LLC ("AllMed PM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at allmedpm.com, use our medical billing software, or communicate with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact or free trial form (name, email address, phone number, company name)
- Schedule a demo or support call (name, email, phone number)
- Contact us by phone or email (name, email, phone number, message content)
- Purchase or subscribe to our software (billing information, business details)
- Opt in to receive SMS text messages from us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our software and services
- Respond to your inquiries, support requests, and demo requests
- Send you technical support communications, appointment reminders, and account notifications
- Send SMS text messages if you have opted in (see SMS section below)
- Process transactions and send related information
- Improve our website and services
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
- Service providers: We may share information with trusted third-party vendors who assist us in operating our website and delivering our services (such as scheduling software, email delivery, and payment processing). These vendors are contractually obligated to protect your information.
- Legal requirements: We may disclose your information if required by law, court order, or government regulation.
- Business transfers: If AllMed PM is acquired or merged with another company, your information may be transferred as part of that transaction.
SMS Consent — Not Shared With Third Parties
SMS consent and phone numbers collected for the purpose of SMS communications will not be shared with third parties or affiliates for their own marketing purposes. This information is used solely to deliver the SMS messages you have opted into receiving from AllMed PM, LLC.
SMS Communications
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from AllMed PM, LLC. This includes SMS messages for:
- Technical support and troubleshooting assistance
- Appointment scheduling confirmations and reminders
- Account notifications and software updates
- Customer service follow-up
Message frequency varies. Message and data rates may apply.
To opt out at any time, reply STOP to any message. For assistance, reply HELP or visit our website at allmedpm.com/support.html.
See privacy policy at allmedpm.com/privacy-policy.html. See Terms of Service at allmedpm.com/terms-of-service.html.
How We Protect Your Information
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Restricted access to personal information on a need-to-know basis
- Regular security reviews of our systems and practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of SMS communications at any time by replying STOP
- Opt out of marketing emails by clicking "unsubscribe" in any email
Third-Party Links
Our website may contain links to third-party websites (such as Zoho Bookings for scheduling). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, how we handle your information, or to exercise your privacy rights, please contact us:
AllMed PM, LLC
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET